Frequently Asked Questions | Budovideos Inc

Frequently Asked Questions

Payment Questions

Payment types

For your convenience, you can order in the following ways:

Online: Orders can be easily and accurately placed online. Online orders payable with Visa, Master Card, Discover, American Express, Paypal, checks or money orders. Please note: Orders may be delayed up to 10 business days until checks/money orders clear our bank. International payments must be converted to US funds.

Over the phone: We are available to take phone orders at 714-899-5200 (US). Our hours are Monday - Friday from 9am to 6pm. Pacific Standard time. Phone orders are payable with Visa, Master Card, Discover, or American Express.

*** Note: All charges are in US dollars. Other currencies are shown for reference purposes only.


Shipping Questions

At Budovideos.com, we ship worldwide on a daily basis. We offer the most flexible shipping options in the industry. Please find your location below to see which shipping options are available to  you.

*** Note: In order to calculate an exact shipping rate to your area, add the items you would like to purchase to your shopping cart. Proceed to check out and fill out the personal information. Your shipping rates will then be calculated.

Continental US

USPS Ground Service

FedEx 2-Day Service

FedEx Overnight Service

Hawaii & Alaska

USPS Priority Mail

FedEx 2-Day Service

FedEx Overnight Service

Guam, Puerto Rico, US Virgin Islands

USPS Priority Mail

APO/FPO Military Addresses

USPS Priority Mail

*** Note: When shipping to a military address, please choose APO AA/AE/AP or FPO AA/AE/AP as your state and the US as your country regardless of where you are stationed.

Canada

Standard International Air Mail

*** Note: Budovideos is not responsible for taxes or duties incurred on international shipping. ny duties or taxes due are the responsibility of the customer and must be paid if instructed to do so. Please contact your local customs office on information regarding customs duties and taxes before ordering.

FedEx International Priority

*** Note: Budovideos is not responsible for taxes or duties incurred on international shipping.  Any duties or taxes due are the responsibility of the customer and must be paid if instructed to do so. Please contact your local customs office on information regarding customs duties and taxes before ordering. International Priority shipments cannot be devalued or marked as a "gift". For insurance purposes, all orders must be declared at the full retail value. If you receive a bill from FedEx, this will be for duties and taxes plus a brokerage fee charged by FedEx to expedite the customs process, this is not for shipping and handling.

Countries Outside the US

Standard International Air Mail

*** Note: Budovideos is not responsible for taxes or duties incurred on international shipping. Any duties or taxes due are the responsibility of the customer and must be paid if instructed to do so. Please contact your local customs office on information regarding customs duties and taxes before ordering.

FedEx International Priority

*** Note: Budovideos is not responsible for taxes or duties incurred on international shipping.  Any duties or taxes due are the responsibility of the customer and must be paid if instructed to do so. Please contact your local customs office on information regarding customs duties and taxes before ordering. International Priority shipments cannot be devalued or marked as a "gift". For insurance purposes, all orders must be declared at the full retail value. If you receive a bill from FedEx, this will be for duties and taxes plus a brokerage fee charged by FedEx to expedite the customs process, this is not for shipping and handling.

Will Call Pickup

Customers in the Southern California area can place an order online and pick it up at our Southern California store located in the city of Fountain Valley. Shipping charges will be waived for Will Call orders. For more information on our Southern California warehouse and showroom, please click here.

Budovideos.com
18107 Mt Washington St
Fountain Valley, CA 92708
USA


Return Policy

Videos & DVDs

Defective DVDs and Videos - We will accept returns on defective videos and DVDs for replacement only

Apparel, Uniforms, Gear & Equipment

We will accept exchanges on uniforms, apparel, gear & equipment* only under the following conditions:

Any item returned that does not meet the above criteria, will not be eligible for exchange (i.e. are dirty, smell of cigarette smoke or detergent, covered in animal dander or deodorant marks, have visible signs of wear, etc...). All returns or exchanges will be at the discretion of Budovideos.com.

*** Note: Due to hygiene concerns, compression shorts, athletic supports & cups, mouthpieces, products made from lycra (fight shorts, compression shorts, rashguards, etc..) will not be eligible for return under any circumstance.

Special Order Items

Special order items are non-returnable.

Exchange Information

All returns require a valid Return Authorization Number (RMA).

To request an RMA number please contact us through our website and provide your Budovideos.com order number with a reason for your return.

Goods returned without an authorization number will NOT be accepted and may be returned to you at your expense. Please note that you will be responsible for the return shipment and the shipping fees for the exchanged item(s).

We recommend sending returns back through a tracked & insured shipping method (such as UPS or FedEx). We are not responsible for returns that are lost or damaged in the mail.

In store returns must be accompanied by the original receipt.

*** We do not have a satisfaction guarantee policy. If for some reason you are unsatisfied with the content of a book or DVD, it may not be returned under any circumstance. ***


Item Questions

Restocking Times

While we make every attempt to keep most items in stock at all times, things do run out. Rest assured if an item is out of stock, we're already working on getting it back in. If your item is backordered, check here for an estimate of how long it may be out of stock.

Domestic products - Normal restock time is about a week. From time to time a video is delayed due to reprinting (i.e. supplier does not have it). In this case it can take weeks or months for an item to come back in. We will make note on these items in such cases when we are informed of extensive delays.

Import products - Popular items usually restock in two weeks. Less popular or special order items can take a month or more to come in.

Special order items

At this time we are very busy expanding our selection to make Budovideos.com the best online martial arts video source. If there is something you want that we don't have, just contact us here. We'll see if we can special order it for you. Please note, special orders need to be pre-paid.

Do you carry bootleg, dubbed, or pirated videos?

We do not carry any unlicensed, bootleg, dubbed, or pirated videos. All of the videos we carry are either the official Japanese releases or licensed domestic versions.

I made a video/book/gear. Will you stock it?

If you would like us to carry your book or video on Budovideos.com, please send a sample copy to:

Budovideos.com
18107 Mt Washington St
Fountain Valley, CA 92708
USA

Please note that it will take 1 - 2 weeks for a response after we receive it and that submissions will not be returned.

Can I use the images on Budovideos.com for my own website?

Sorry, but all the images on http://www.budovideos.com are property of Budovideos.com and may not be used without our written permission.

 

We accept these payment methods:

Amex Discover Mastercard Paypal Visa