Budovideos.com - Return Policy
Videos & DVDs
Defective DVDs and Videos - We will accept returns on defective videos and DVDs for replacement only
PAL DVDs and Region 2 DVDs - If you find your DVDs are incompatible with your video system, please be advised that we will accept exchanges on unopened items only. The customer will be responsible for the return shipping back to Budovideos.com and the shipping for the exchanged item. Please read the item descriptions thoroughly before ordering or opening your items.
Foreign language DVDs - We make every effort to provide enough information regarding the language(s) included on videos on DVDS sold on Budovideos.com. If you have ordered a video that includes a language you are unfamiliar with, you may return it for store credit only if it has not been opened.
Apparel, Uniforms, Gear & Equipment
We will accept exchanges on uniforms, apparel, gear & equipment* only under the following conditions:
- Items must be in the original packaging
- Items must be clean and free from wear
- Items must be unwashed
Any item returned that does not meet the above criteria, will not be eligible for exchange (i.e. are dirty, smell of cigarette smoke or detergent, covered in animal dander or deodorant marks, have visible signs of wear, etc...). All returns or exchanges will be at the discretion of Budovideos.com.
*** Note: Due to hygiene concerns, compression shorts, athletic supports & cups, mouthpieces, products made from lycra (fight shorts, compression shorts, rashguards, etc..) will not be eligible for return under any circumstance.
Books, Magazines, Software & Special Order Items
All books, magazines, software, and special order items are non-returnable.
All returns require a valid Return Authorization Number (RMA).
To request an RMA number please contact us through our website and provide your Budovideos.com order number with a reason for your return.
Goods returned without an authorization number will NOT be accepted and may be returned to you at your expense. Please note that you will be responsible for the return shipment and the shipping fees for the exchanged item(s).
We recommend sending returns back through a tracked & insured shipping method (such as UPS or FedEx). We are not responsible for returns that are lost or damaged in the mail.
In store returns must be accompanied by the original receipt.
*** We do not have a satisfaction guarantee policy. If for some reason you are unsatisfied with the content of a book or DVD, it may not be returned under any circumstance. ***
*** All returns are subject to a 10% restocking fee. ***