Frequently Asked Questions

Payment Questions

Payment types

For your convenience, you can order in any of the following five ways:

Online: Orders can be easily and accurately placed online. Online orders payable with Visa, Master Card, Discover, American Express, Paypal, checks or money orders. Please note: Orders may be delayed up to 10 business days until checks/money orders clear our bank. International payments must be converted to US funds.

Over the phone: We are available to take phone orders at 1-800-451-4828 (If you're outside the US, please call 1-714-899-5200). Our hours are Monday - Friday from 9am to 6pm. Pacific Standard time. Phone orders are payable with Visa, Master Card, Discover, or American Express.

By fax: You can fax a list of the items you'd like to order, your shipping and billing addresses and your credit card details to 714-899-5700. Fax orders are payable with Visa, Master Card, Discover, American Express or Diners cards.

Bank (wire) transfer: After you add the items you'd like to purchase into your shopping cart, click checkout and fill in your shipping details. At that point, the system will calculate the shipping and total price. Then you can select "Wire Transfer". You will receive an email within 24 hours providing our bank information for you to transfer the funds.

By mail: After you add the items you'd like to purchase into your shopping cart, click checkout and fill in your shipping details. At that point, the system will calculate the shipping and total price. Then you can select "payment by mail". Mail orders are payable by check or money order. Please note: Orders may be delayed up to 10 business days until checks to clear our bank. Money orders ship immediately upon receipt of payment. International payments must be converted to US funds.

Please mail payments to:

BudoVideos.com Order Dept.
7495 Anaconda Ave
Garden Grove, CA 92841
USA

Do you accept paypal?

Yes! Please see our Paypal Information page for more details.

Paying with a check or money order:

To pay with a check or money order, just shop online through the store and when you check out, fill out your mailing address info and choose Check or Money order as your Payment method. Your total including shipping and tax if applicable will be calculated for you. Please print that page and mail it with your check or money order payable to Budovideos.com at the address below:

BudoVideos.com Order Dept.
7495 Anaconda Ave
Garden Grove, CA 92841
USA

Please note: Orders may be delayed up to 10 business days until checks/money orders clear our bank. International payments must be converted to US funds.

Canadian money orders

Sorry, but due to the extreme fees involved with processing Canadian Money orders - 40% of the dollar figure! - we cannot accept money orders drawn on Canadian banks. Please send a money order drawn on a U.S. Bank (ex. Chase Manhattan), send a check marked 'US Dollars', or use Paypal.

*** Note: All charges are in US dollars. Other currencies are shown for reference purposes only.


Shipping Questions

At Budovideos.com, we ship worldwide on a daily basis. We offer the most flexible shipping options in the industry. Please find your location below to see which shipping options are available to  you.

*** Note: In order to calculate an exact shipping rate to your area, add the items you would like to purchase to your shopping cart. Proceed to check out and fill out the personal information. Your shipping rates will then be calculated.

Continental US

UPS Ground Service

FedEx 2-Day Service

FedEx Overnight Service

Hawaii & Alaska

USPS Priority Mail

FedEx 2-Day Service

FedEx Overnight Service

Guam, Puerto Rico, US Virgin Islands

USPS Priority Mail

APO/FPO Military Addresses

USPS Priority Mail

*** Note: When shipping to a military address, please choose APO AA/AE/AP or FPO AA/AE/AP as your state and the US as your country regardless of where you are stationed.

Canada

Standard International Air Mail

*** Note: Budovideos is not responsible for taxes or duties incurred on international shipping. ny duties or taxes due are the responsibility of the customer and must be paid if instructed to do so. Please contact your local customs office on information regarding customs duties and taxes before ordering.

FedEx International Priority

*** Note: Budovideos is not responsible for taxes or duties incurred on international shipping.  Any duties or taxes due are the responsibility of the customer and must be paid if instructed to do so. Please contact your local customs office on information regarding customs duties and taxes before ordering. International Priority shipments cannot be devalued or marked as a "gift". For insurance purposes, all orders must be declared at the full retail value. If you receive a bill from FedEx, this will be for duties and taxes plus a brokerage fee charged by FedEx to expedite the customs process, this is not for shipping and handling.

Countries Outside the US

Standard International Air Mail

*** Note: Budovideos is not responsible for taxes or duties incurred on international shipping. Any duties or taxes due are the responsibility of the customer and must be paid if instructed to do so. Please contact your local customs office on information regarding customs duties and taxes before ordering.

FedEx International Priority

*** Note: Budovideos is not responsible for taxes or duties incurred on international shipping.  Any duties or taxes due are the responsibility of the customer and must be paid if instructed to do so. Please contact your local customs office on information regarding customs duties and taxes before ordering. International Priority shipments cannot be devalued or marked as a "gift". For insurance purposes, all orders must be declared at the full retail value. If you receive a bill from FedEx, this will be for duties and taxes plus a brokerage fee charged by FedEx to expedite the customs process, this is not for shipping and handling.

Will Call Pickup

Customers in the Southern California area can place an order online and pick it up at our Southern California store located in the city of Garden Grove. Shipping charges will be waived for Will Call orders. For more information on our Southern California warehouse and showroom, please click here.

Budovideos
7495 Anaconda Ave.
Garden Grove, CA 92841
USA


Return Policy

Videos & DVDs

Defective DVDs and Videos - We will accept returns on defective videos and DVDs for replacement only

PAL DVDs and Region 2 DVDs - If you find your DVDs are incompatible with your video system, please be advised that we will accept exchanges on unopened items only. The customer will be responsible for the return shipping back to Budovideos.com and the shipping for the exchanged item. Please read the item descriptions thoroughly before ordering or opening your items.

Foreign language DVDs - We make every effort to provide enough information regarding the language(s) included on videos on DVDS sold on Budovideos.com. If you have ordered a video that includes a language you are unfamiliar with, you may return it for store credit only if it has not been opened.

Apparel, Uniforms, Gear & Equipment

We will accept exchanges on uniforms, apparel, gear & equipment* only under the following conditions:

Any item returned that does not meet the above criteria, will not be eligible for exchange (i.e. are dirty, smell of cigarette smoke or detergent, covered in animal dander or deodorant marks, have visible signs of wear, etc...). All returns or exchanges will be at the discretion of Budovideos.com.

*** Note: Due to hygiene concerns, compression shorts, athletic supports & cups, mouthpieces, products made from lycra (fight shorts, compression shorts, rashguards, etc..) will not be eligible for return under any circumstance.

Books, Magazines, Software & Special Order Items

All books, magazines, software, and special order items are non-returnable.

Exchange Information

All returns require a valid Return Authorization Number (RMA).

To request an RMA number please contact us through our website and provide your Budovideos.com order number with a reason for your return.

Goods returned without an authorization number will NOT be accepted and may be returned to you at your expense. Please note that you will be responsible for the return shipment and the shipping fees for the exchanged item(s).

We recommend sending returns back through a tracked & insured shipping method (such as UPS or FedEx). We are not responsible for returns that are lost or damaged in the mail.

In store returns must be accompanied by the original receipt.

*** We do not have a satisfaction guarantee policy. If for some reason you are unsatisfied with the content of a book or DVD, it may not be returned under any circumstance. ***


Item Questions

Restocking Times

While we make every attempt to keep most items in stock at all times, things do run out. Rest assured if an item is out of stock, we're already working on getting it back in. If your item is backordered, check here for an estimate of how long it may be out of stock.

Domestic products - Normal restock time is about a week. From time to time a video is delayed due to reprinting (i.e. supplier does not have it). In this case it can take weeks or months for an item to come back in. We will make note on these items in such cases when we are informed of extensive delays.

Import products - Popular items usually restock in two weeks. Less popular or special order items can take a month or more to come in.

Special order items

At this time we are very busy expanding our selection to make Budovideos.com the best online martial arts video source. If there is something you want that we don't have, just contact us here. We'll see if we can special order it for you. Please note, special orders need to be pre-paid.

Do you carry bootleg, dubbed, or pirated videos?

We do not carry any unlicensed, bootleg, dubbed, or pirated videos. All of the videos we carry are either the official Japanese releases or licensed domestic versions.

What does DVD region encoding mean?

In simple English, Region Codes are software locks installed on the DVD disc to prevent people from taking advantage of the differential release schedules of movies. Therefore some DVDs manufactured in Japan for example, will not play in DVD players sold in the United states and vice versa. Japan falls into what is known as Region 2 and the United States falls into Region 1. If the DVD is marked as "Region 0" or "Region Free", it will play on any player. If you would like to view Region 2 DVD's, it is possible to overcome the region encoding by purchasing a Region Free DVD player, which are very affordable and available all over the internet or by finding a code to disable the region encoding on your player. Look at the "Details" on each of our DVDs to see whether your DVD player is capable of playing the disc. Only a few of our DVDs are region 2. By far, the majority of our DVDs are all region and will play on any player. If you have questions or doubts, check your manufacturer's instruction manual or send us an e-mail and we'll be glad to help out.

What is NTSC? What is PAL?

NTSC and PAL are the two most common television video signals used throughout the world. Generally, NTSC is used in North America and parts of Asia whereas PAL is used in Europe and parts of South America. The major difference between the two is the number of lines the images is made up of and the frame rate.

Most relatively new DVD players have the ability to convert signals from NTSC to PAL or vice versa. We sell NTSC and PAL DVDs to customers all over the world on a daily basis without much problem. Occasionally there are a few customers with older set top DVD players that cannot do a signal conversion. If you have any doubts about the ability of your DVD player to properly convert the signal, please reference your manufacturer's instruction manual.

Because a computer is neither PAL nor NTSC, you should have no problem playing an NTSC or PAL DVD.

I made a video/book/gear. Will you stock it?

If you would like us to carry your book or video on Budovideos.com, please send a sample copy to:

Budovideos.com
7495 Anaconda Ave
Garden Grove, CA 92841
USA

Please note that it will take 1 - 2 weeks for a response after we receive it and that submissions will not be returned.

Can I use the images on Budovideos.com for my own website?

Sorry, but all the images on http://www.budovideos.com are property of Budovideos.com and may not be used without our written permission.

We accept these payment methods:

Amex Discover Mastercard Paypal Visa